Water/Sewer Billing
The Village of New Lenox is excited to announce that we have launched a new online bill pay service for utility bills as of October 1, 2019. Our new system will offer customers additional features, such as pay by phone or text and paperless bills.

FEATURES OF THE NEW ONLINE SYSTEM

  • Customers can pay via MasterCard, Visa, Discover, and American Express. (CONVENIENCE FEES APPLY)
  • Customers can make a onetime payment or enroll your account and have recurring payments deducted each month online. To take advantage of this feature, select the blue ONE-TIME PAYMENT link below, under MAKE A ONE-TIME PAYMENT and follow the prompts. (CONVENIENCE FEES APPLY)
  • Customers can pay via text or phone. (CONVENIENCE FEES APPLY)
  • Go paperless: Customers can view a copy of their bill online.

CUSTOMERS MAY STILL SIGN UP FOR FREE AUTOMATIC PAYMENT WITHDRAWAL FROM CHECKING OR SAVINGS ACCOUNTS BY FILLING OUT THE  AUTOMATIC PAYMENT WITHDRAWAL FROM

WHAT DO I NEED TO DO?

MAKE A ONE-TIME PAYMENT – no registration required!

If you would like pay your utility bill online via the one-time payment method, you will access the system using this link ONE-TIME PAYMENT(CONVENIENCE FEES APPLY) Please follow the prompts to pay your bill and complete your transaction. You will need your full account number and PIN (located on your Utility Bill) to look up your bill and make a payment.

REGISTER TO ACCESS & MANAGE YOUR ACCOUNT ONLINE

If you would like access your utility bill online, you will access the system using this link to  Invoice Cloud.

  • Go Paperless
  • Sign up for Autopay (CONVENIENCE FEES APPLY)
  • Pay by Text (CONVENIENCE FEES APPLY)
  • Receive notifications
  • Schedule a payment for the due date (or before) (CONVENIENCE FEES APPLY)

NEED TO MAKE CHANGES TO YOUR ACCOUNT?

If you have established a user name and password for your online payments on your utility account, please click on the following link to log in and manage your account. Check out our new system features at  Invoice Cloud / Manage My Account.

  • Help our environment, elect in PAPERLESS BILLING.
  • Store several different payments options (credit or debit cards, checking, or savings account CONVENIENCE FEES APPLY).
  • Send an online request to our office.
  • Pay by phone or text.

How to Pay

Pay in Person at the Village Hall
Monday - Friday 8:30am-5pm

Drop Box (Checks Only)
There is a Drive Up Drop Box located in the upper level parking lot of the New Lenox Village Hall
Drop Box - Upper Level                                       

Direct Debit - Automatic payment through your Checking or Savings Account for free! Just fill out the following form once and forget it.
Automatic Payment withdrawal Information

E-Pay/JetPayThe Illinois Funds E-Pay (Convenience Fee Applies)

Pay By Phone - Call (855) 386-9152

Water and Sewer Billing Information:

Current Rates per 1,000 gallons

Service
0 - 8,000 gallons of water $5.32
9,000 – 19,000 gallons of water $6.79
20,000 gallons and over $10.37
Water line charge $34.00                          
Sewer (per 1,000 gallons)
$9.64
Sewer fixed monthly
$13.71 per month
Senior Sewer - 65 and older homeowner
$6.18 (First 1,000 Gallons only)
Senior Sewer - Fixed Monthly
$8.57 per month
     
Billing Cycle Timeline*
 1st day of the month  Bill is mailed
 20th day of the month  Current amount is due
 21st day of the month  
 Penalty is applied

*Approximate timeline, subject to change

The water line charge is the amount that it costs the Village to bring water service to a home. The sewer is billed according to water usage each month.

Additional Information
  • Failure to make payment on a water bill may result in water shut-off and a lien may be placed on the associated property.
  • In the event water service is scheduled for disconnection, a $35.00 fee will be charged.
  • The Village requires that all fees related to disconnection be paid in full prior to reconnection.
  • Pay by Visa, Mastercard, American Express, or Discover (CONVENIENCE FEES APPLY)
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      Contact Us
      Village of New Lenox
      1 Veterans Parkway
      New Lenox, Illinois 60451
      Phone: (815) 462-6400
      Village Hall Hours:
      Monday - Friday 8:30 am - 5:00 pm
       
      Home of Proud Americans
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